Privacy Policy
1. Introduction
CODZOSS ("we", "us", or "our") operates as a Cash-on-Delivery fulfillment and order management platform serving e-commerce sellers in Tanzania, Kenya, Bolivia, and expanding markets. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
By using CODZOSS, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information you provide directly when you:
- Create an account or sign up for our platform
- Submit orders, shipments, or return requests
- Contact our support team
- Subscribe to updates or newsletters
This includes: full name, email address, phone number, business name, delivery addresses, and payment-related information.
We also collect data automatically when you visit our website, such as IP address, browser type, pages visited, and session duration — solely for analytics and security purposes.
3. How We Use Your Information
- To operate and improve our platform and services
- To process orders, deliveries, and cash collections on your behalf
- To communicate updates, service alerts, and operational notifications
- To comply with legal obligations in the countries we operate in
- To detect and prevent fraud or abuse
4. Data Sharing
We do not sell your personal data. We share information only with:
- Logistics partners — for last-mile delivery and cash collection operations
- Technology providers — for hosting, analytics, and communications (under strict data processing agreements)
- Legal authorities — when required by law in Tanzania, Kenya, Bolivia, or other jurisdictions where we operate
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at contact@codzoss.com. Certain records may be retained longer for legal or financial compliance reasons.
6. Cookies
Our website uses essential cookies to enable core functionality (e.g., language preference, session state). We do not use third-party advertising cookies. You can disable cookies in your browser settings, though some features may not function correctly.
7. Security
We implement industry-standard security measures including HTTPS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time
To exercise these rights, contact us at contact@codzoss.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email or in-platform notification. Continued use of CODZOSS after changes constitutes acceptance of the updated policy.
10. Contact
For any privacy-related questions, please contact:
CODZOSS
Email: contact@codzoss.com